Refund policy

Decorhills Frame & Decor

Return, Refund & Exchange Policy

At Decorhills Frame & Decor, customer satisfaction is our priority. We aim to provide a transparent and fair return and refund process in line with industry best practices.

Return & Refund Policy

Last updated: 21-Jan-2026

At Decorhills Frame & Decor, customer satisfaction is our priority. We aim to provide high-quality frames, mirrors, and décor products. If you are not fully satisfied with your purchase, we are here to help under the terms outlined below.

Returns

We accept returns within 14 days from the date of delivery.

To be eligible for a return:

The item must be unused, uninstalled, and in its original condition
The item must be returned in its original packaging with all accessories
Proof of purchase (order number or invoice) is required

Returns requested after 14 days from delivery will not be accepted.

Refunds

Once your returned item is received and inspected:

We will notify you of the approval or rejection of your refund
If approved, the refund will be processed to your original payment method
Refunds are issued only after inspection and confirmation of product condition

Please allow 2–5 business days for the refunded amount to reflect in your account after approval.

Free Exchange Policy

Free exchange is available within 14 days of delivery
Exchanges are subject to stock availability
The item must meet the same return eligibility conditions

If the replacement item is unavailable, you may choose a refund or store credit.

Mirrors – Special Return Conditions (Amazon-Style Policy)

Due to the fragile nature of mirrors, the following special rules apply:

Mirrors must be inspected at the time of delivery
Any damage must be reported within 24 hours of delivery, along with clear photos or videos
Returns or refunds for mirrors are accepted only for damaged, defective, or incorrect items
Mirrors returned without original protective packaging or showing signs of misuse will not be eligible

This policy is aligned with standard marketplace practices to ensure fair handling of fragile items.

Non-Returnable Items

The following items are not eligible for return or refund:

Items damaged due to misuse, mishandling, or improper installation
Clearance or final sale items (if mentioned on the product page)

Return Shipping

Customers are responsible for return shipping unless the item is defective or incorrect
We recommend using a trackable shipping service for returns
Decorhills Frame & Decor is not responsible for lost or damaged return shipments